Customers and their addresses are integrated both ways. Options allow control of customer records and shipping address synchronizations in either direction or both. Customers can be limited to editing the default or additional addresses if needed.
After payment on a sales order, it is integrated into SYSPRO in real-time or via a queue. The customer gets the SYSPRO order number on the order confirmation screen and any communications from Commerce. If configured, failed orders can automatically be re-attempted, with an exception after a time limit.
Inventory is integrated with stock levels from one or more warehouses, incoming stock and due dates from purchase orders if needed. SYSPRO inventory “Custom Form” fields can be mapped to Commerce attributes to allow for filtering, searching, or custom rules.
The customer account module replaces the default Commerce order view in the customer account dashboard with views for orders, invoices, dispatch notes, and outstanding items from SYSPRO.
Companies are integrated from the SYSPRO master sub-relationship to Commerce with customer records linked as logins and enforceable credit limits for companies.
Pricing is driven by the rules in SYSPRO, ensuring all pricing matches SYSPRO. The pricing is displayed on search, category, and product pages and calculated in the Cart and checkout processes.
The solution was developed in Commerce specifically for SYSPRO by a team that has been working exclusively with Commerce and SYSPRO since 2013. It has been implemented multiple times, ranging from single company to multinational SYSPRO installs.
All customer-facing data is cached in Adobe Commerce for near-instant retrieval, ensuring excellent performance, customer loyalty, and faster search rankings.
Tools have been added to the Commerce admin interface to manage exceptions, view integration health, and receive real-time alerts for critical exceptions.
We provide detailed documentation via our portal and have received verification against Commerce development standards, ensuring scalability and ease of extension by developers worldwide.
Contact our team at Room40 Integrations to find out how we can help you with your eCommerce project.
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